All sales are final. If you believe you have received a defective product, please let us know immediately. We must receive notice of your claim within 5 business days of your receipt of our product. In order to ascertain where any mistake was made, we may require the following:
1. Digital pictures of any damage or defect boxes, or 2. Return of all defective boxes, or 3. A photograph showing the defective boxes destroyed (cut up)
If we determine our product was defective, then we will replace the defective boxes at no charge to you. We do not offer cash refunds once we have started manufacturing your order. Please note that while we make every effort to meet your project requirements exactly, there are always degrees of tolerance with production equipment. If an alleged “defect” is within an acceptable level of tolerance, we will not replace the boxes.